Managed Support Services
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating
need for, a range of processes and functions, ostensibly for the purpose of improved operations
and reduced budgetary expenditures through the reduction of directly-employed staff.
We offer a customized spectrum of Managed Services aimed at helping businesses of all sizes streamline their operations, improve customer relationships, and drive growth. These services cover various aspects of ERP system management to ensure its smooth operation and alignment with the organization's business objectives. Some of these services are:
This includes tasks such as installing, configuring, and maintaining the ERP software and related components. System administrators ensure that the ERP system is running efficiently, perform regular updates and patches, and manage user access and permissions.
ERP managed services include providing technical support to users and addressing issues related to system functionality, performance, and integration. This may involve troubleshooting problems, resolving errors, and providing guidance on how to use the ERP system effectively.
ERP systems rely on databases to store and retrieve data. Database management services involve tasks such as database installation, configuration, monitoring, optimization, and backup and recovery. Managing databases ensures data integrity, availability, and performance within the ERP system.
Our managed services are customizable and tailored according to the ERP system meeting organization's specific requirements. This may include developing custom modules, reports, workflows, and integrations to enhance the functionality and usability of the ERP system.
ERP systems evolve over time with new features, functionalities, and updates released by the software vendor. RishiKirti assists organizations in planning and implementing ERP upgrades, as well as integrating new features and enhancements into the existing system to keep it up to date and aligned with business needs.
Managed services also include data migration services to help organizations transition from legacy systems or migrate data between ERP versions. Additionally, managed services providers facilitate integration between the ERP system and other business applications or systems, ensuring seamless data flow and process automation across the organization.
Effective use of the ERP system requires proper training and support for end-users. RishiKirti also offers training programs, user documentation, and ongoing support to help users understand the ERP system's features and functionalities and maximize its value in day-to-day operations.
Support team provides a quick response and resolution to technical issues, minimizing downtime and ensuring that users can continue their work efficiently.
By addressing technical problems promptly, the support team helps maintain a productive work environment, allowing employees to focus on their tasks without disruptions.
Regular monitoring and maintenance by support team contribute to the reliability of the systems, reducing the likelihood of unexpected failures and ensuring continuous operation.
Support team provides training and assistance to users, helping them navigate software applications, troubleshoot common issues, and make the most of available technology resources.
Our support assists in the adoption of new technologies and integrates them into existing systems, ensuring a smooth transition, and maximizing the benefits of the latest innovations.
Support team establishes and maintains effective data backup and recovery strategies, safeguarding critical information and minimizing the impact of data loss in the event of hardware failures or other disasters.
We perform proactive maintenance tasks, such as software updates, system optimizations, and hardware checks, preventing potential issues before they can adversely affect operations.
While there is a cost associated with support, the investment is often justified by the savings gained through improved efficiency, reduced downtime, and the prevention of costly IT-related problems.
Help organizations scale their services to accommodate growth, ensuring that systems remain flexible and capable of adapting to changing business requirements.
The ability to provide remote support allows support personnel to address issues without being physically present, reducing response times and minimizing disruptions for employees working from various locations.
IT support teams contribute to strategic planning by providing insights into emerging technologies, recommending IT investments, and aligning technology initiatives with business goals.
Our reliable support contributes to overall customer and user satisfaction by ensuring that technology works seamlessly, leading to a positive experience with IT services.
Our support services play a key role in disaster recovery planning, helping organizations establish processes and systems to maintain business continuity in the face of unforeseen events.