Benefits

Zero Customer Visit

It can be reality as eService Suite automates end-to-end business process and allow customer to exchange information via system Save the time to drive to the government office and wait in the long queue.

Fast and efficient processing of customer request

eservice Suite assists customer and staff to apply and process requests faster and save time.

 uilt to mould as per customer needs

eService Suite is designed to suit the requirements of every organization, customer and staff. Each and every function/feature can be configured or modified with easy to use functionality.

 Highly scalable enterprise system

Robustness and highly flexible design of the system allows it to be highly scalable and can give high performance with high volume and peak load.

 24 X 7 office

rovide convenient submission and management of applications online 24 X 7.

Improve employee productivity

eService Suite automates common tasks which improves staff productivity It provide desktop like rich interface which saves time by removing time consuming page refreshes and show any changes instantly.

Technology Features

Cloud based online E-Service and Permitting system

No need for servers, software installation and huge infrastructure, our could based secured platform gives you ready to use infrastructure, so what you need is computer, laptop or mobile device with internet connection.

 Multilingual system

In a multi-cultural community having a unilingual system will not work, eService Suite has provision for any number of languages as per organization requirement. The easy to use dictionary feature allows you to setup multiple language data in no time.

 Scalability and performance

In order to fulfill the growing needs of the organizations, eService Suite is designed to be highly scalable with high availability architecture. The well-designed software architecture allows it to give high performance during peak hours.

 Configuration over customization

The comprehensive business rules engine and user-friendly interface allows granular level of configuration for any functionality or process. This give edge over customization which if often time consuming and needs high maintenance.

 Responsive, Rich UI and self-guided system

The UI/UX has become the main element of any system as smart devices has become primary device for any web application, so based on that eService Suite is designed as responsive and interactive interface. Also in traditional web applications are designed to refresh or reload the screens on clicks. eService Suite has a rich user interface which gives desktop like behavior without screen refreshes.

Data Migration from legacy system

Do you have a legacy system and want to have all your historical data migrated into eService Suite? This is not a problem, we get asked to do this all of the time, so much so we have pre-canned migration scripts for a lot of the popular legacy land management and case management solutions in the market place or we can easily create a migration script for your bespoke land management solution.

Enterprise Integrations

Quickly and easily couple, decouple, recombine, and restructure corporate IT systems using web services. Integrate popular enterprise systems as well as diverse legacy systems.

Functional Features

 BPM Driven Processes

Provides flexible and easy to configure workflow and rules engine that make any process implementation easy and fast. The graphical workflow engine gives visibility of the process and makes its very user friendly\

 E-Services Portal

E-Service portal is single window module which allows user to apply for permits and track the requests by a guided user interface. Module has detailed level of access rights and privileges on modules and screens which reduce the customizations and gives full control over what user can see.

E-Service rules engine

eService Suite is built keeping in mind the ever-changing needs and complex business rules of the organizations. The E-Service rules engineer will allow to define e-service without needing much of customizations on the system.

Define complex and Ad-Hoc E-Services

Defining Complex / Ad-Hoc E-Services is a reality now with combination of available pre-built e-service attributes and defining new dynamic attribute

E-Services Designer

E-Services designer allows defining the e-service form and placing the components in the form. Also e-Service is highly customizable and can be configured based on the type of user.

Data Export

Export to excel feature allows filtering and exporting data appearing on the screen to excel format which can be used for other statistical or analysis purpose.

Survey and polls

In-built survey and poll add to the functional capabilities of the system and allows getting the precious feedback of the customers with an easy to use user interface. Survey and polls management provides highly flexible and configurable options to create and manage surveys and polls.

Bulk Documents and Drawings stamping

eService Suite auto-stamping module has enterprise stamping and markup tools that can process thousands of files in quick time. The architecture of the stamping module is scalable so it can cater to any increase in demand of volume of documents to be stamped without compromising on processing time.

Task management and Delegation

Comprehensive task management, tracking and collaboration module helps to provide full automation of the process and guide the flow of the information through the process end-to-end. The cross-department collaboration between customer and project stakeholders gives the solution another dimension of unified process.

 Smart Attachments

Documents are integral part of any application processing. Our smart attachment module integrates seamlessly with E-Service and allows organizing the files in proper disciplines and associates data to the files and hence making it smart.

Responsive and modern Upload/Download Manager

In the new modern era of web applications, we have made the upload and download of files possible from any device and browser. With just drag and drop the files will be uploaded with high speed.

eService Suite Design Review

Web based design review module allows to review the drawings from within the permit request. It give many options for the user like add annotation/remarks, add markups, zoom in/out, compare previous versions and many more.

Dynamic Checklist

Checklist is pluggable component which can be attached to any e-service and also has multiple ways to display. Also, checklist’s multiple operators option makes checklist more intuitive meaningful.

GIS Enabled

GIS Esri map can be viewed from within the system and has ability for two-way data interchange. Permits and buildings can be located on the map easily.

Online Appointments

Comprehensive appointment module allows configuring multiple appointments and provisions to book/cancel/delegate appointments online.

Video Conference

eService Suite Video conference module in collaboration with appointment makes a comprehensive solution to book and conduct appointment. The video conference allows customers to interact with staff along with sharing documents and notes.

Process Intelligence with dashboards

A comprehensive and configurable dashboard provides data intelligence and high level view of the data with ability to drilldown for further details. We allow user to customize the dashboard as per their needs. The drill down feature allows getting insight of the summary. We understand the type of audience, so we have different dashboard widgets for different type of users

Notifications and alerts

In order to make smart system our notification and alerts module provides highly configurable notification engine for any type of event configuration.

Messaging and Communication

Messaging provides a way of communication for customer to the right reviewer or staff which is related to the permitting request or any other e-service request. This is an additional feature to video conference.